[Atlassian consultancy] Est. LondonForge-native apps and hands-on consultancy for Jira Service Management and Jira Assets: schemas, CMDB structure and the operating model around them.
Two apps live on the Marketplace.
Not the shipping UI
LaunchPad, schema library
LaunchPad and Second Chance are live. Asset Sync and LT Census extend the product family with reporting and controlled infrastructure discovery.
Install a structured Jira Assets layer into the service desk you already run. LaunchPad reviews your Jira Service Management setup, recommends asset models that fit the way your teams work, and deploys a working schema without starting from a blank page.
Free / LiveGive every request another chance at self-service. Second Chance surfaces relevant knowledge after a request is raised, so users and agents resolve common issues before they become avoidable ticket work.
Needs Confluence connected as the Jira Service Management knowledge base.
Explore Second Chance
Free / In reviewPull Jira Assets data into Google Sheets as reports you refresh with one click. Pick a schema, choose object types and columns, and Asset Sync writes the objects into your spreadsheet as a saved report. One-way by design: it reads from Assets and never writes back.
Keep Jira Assets aligned with the systems that already know what exists. LT Census is a family of two products. Connect brings SaaS and device sources into a controlled lifecycle through connectors such as Workday and Zluri. Discovery finds cloud infrastructure on Google Cloud.
The method behind LaunchPad, written down. Self-guided training paths, operating models, governance routines and schema-maintenance guidance for teams putting LaunchPad into production and keeping it running.
Our apps cover the common cases. The rest is bespoke. We work with operations leads, ITSM teams and platform owners on the parts of Atlassian that no Marketplace listing can solve.
Object types, relationships and reference data that match how your business operates, not the templates Atlassian ships with.
Request types, queues, automation rules, permissions and knowledge links, from migration scoping through to go-live.
Custom Forge apps for internal tools or Marketplace products, from concept and build through security review to release.
Reviews of existing Jira and Confluence estates: what to fix first, and whether the answer is cleanup, redesign or rebuild.
Controls, evidence and risk modelled as structured Assets data. Framework-ready structure, not a compliance claim.
We build, document and brief your team so they can own the result from day one, with an optional support window after go-live.
LaunchPad and our consultancy work from the same principles: structure run as an ongoing service, not a one-off project handover.
Most CMDBs fail.
We would rather build for those odds than pretend they are not real.
Model what improves incident, change or asset decisions. Skip the trophy cabinet.
Five to ten critical services first. Only attributes that support a real decision.
Stale data kills trust. Bulk workflows today, and scheduled sync is not shipped.
Named owners from day one, with governance that reinforces accuracy over time.
Catch drift before teams work around the CMDB instead of using it.
CMDBs that survive are operated continuously. The ones that fail are delivered once and left to drift.
LaunchPad ships schema accelerators, the Workbook Engine and setup analysis today. Governance Intelligence and sync tooling are not shipped. The full method is documented in LaunchPad Playbooks.
In a live Jira Service Management scan, LaunchPad analysed 2 service desks, 4 projects, 50 request types, 123 custom fields, and 272 request-type field references in around 8 seconds.
Atlassian’s native app platform, with no separate hosting to trust.
The apps operate within your Atlassian tenancy, not a third-party cloud.
We keep customer data where it belongs and move only what a feature needs.
Fifteen years inside Jira Service Management and Assets, from the buyer’s side.
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